Regulations for the Osada Blisko Natury Cottages

§ 1. Subject of the Regulations

  1. The regulations (hereinafter referred to as the “Regulations”) define the subject of service provision, responsibility, and the rules for staying on the premises of the rented property (hereinafter referred to as the “Property”) and are an integral part of the contract (hereinafter referred to as the “Contract”), which is concluded by making a reservation and paying for the stay. By making a reservation, the guest of the Property (hereinafter referred to as the “Guest”) confirms that they have read and accept the provisions of the Regulations.
  2. The Property is operated by the company (hereinafter referred to as the “Administrator”): eBigroup Daniel Stachowiak, Józefowo 22, 88-300 Mogilno, TIN 557-166-45-75, email: recepcja@osadabliskonatury.pl, tel.: +48 791 166 743.
  3. The Regulations are available on the website www.osadabliskonatury.pl and on the premises of the Property.
  4. The Regulations apply to all Guests.

§ 2. Conclusion of the Contract via the Reservation Service
(Contract Concluded Remotely)

  1. To make a remote reservation (hereinafter referred to as the “Reservation”), the Guest is entitled to conclude the Contract through the reservation system (hereinafter referred to as the “System”) available on the reservation portal located at booking.com or Airbnb.com or another.
  2. The Guest makes a reservation in the System by following the steps indicated by the System, including filling out the reservation form (hereinafter referred to as the “Form”). Providing the Guest’s personal data in the form is necessary to use it and make the Reservation.
  3. The Guest has the option to choose the offered services, including standard accommodations and packages, as well as additional services.
  4. Prices presented in the System are in Polish zlotys and include VAT.
  5. After making the Reservation, the Administrator will send a confirmation of the Reservation to the email address provided by the Guest, specifying, among other things, the Guest’s details, Property details, description of the ordered offer, validity of the offer, and the amount of the deposit towards the price for the reserved services (hereinafter referred to as the “Deposit”) or the full price to be paid. The Deposit or the full price for the ordered services (depending on the selected offer) must be paid within the period indicated in the Reservation confirmation.
  6. The Guest’s payment of the Deposit or the full price, depending on the selected offer, within the specified period is a condition for concluding the Contract.
  7. Payment of the Deposit or the full price is made via the online payment system available on the selected reservation portal, to which the Guest will be redirected during the Reservation process in the System.
  8. The Contract between the Guest and the Administrator is considered concluded at the moment of payment by the Guest of the Deposit or the full price, depending on the selected offer.
  9. The recording, securing, and making available to the Guest the content of the remotely concluded Contract is done by: (i) making the Regulations available on the website www.osadabliskonatury.pl in a form that can be downloaded by the Guest and (ii) sending the Guest an email with the Reservation confirmation.
  10. Failure by the Guest to pay the Deposit or the full price, depending on the selected offer, within the period indicated in the Reservation confirmation is considered a cancellation of the Reservation, resulting in no Contract between the Guest and the Administrator.
  11. Unless the offer or Reservation confirmation states otherwise (e.g., by indicating that the offer is non-refundable or that changes or cancellations are not possible), the Guest is entitled to cancel the confirmed Reservation no less than 7 days before the start of the first hotel day of the planned stay. In this case, the Administrator will refund the Guest the entire Deposit to the bank account indicated by the Guest. The Reservation cancellation must be made in writing (to the Administrator’s mailing address) or via email to: recepcja@osadabliskonatury.pl.
  12. If the Guest: (i) cancels the Reservation less than 7 days before the start of the first hotel day of the planned stay or (ii) does not arrive at the Property on the planned arrival day, the Deposit will not be refunded, subject to paragraph 13 below.
  13. The provisions of the preceding paragraphs limiting the possibility of Reservation cancellation or refund of paid amounts for the Reservation do not limit or exclude the Guest’s rights regarding the cancellation of the Reservation and refund of paid amounts, resulting from mandatory provisions of law, nor the Guest’s rights in the event of non-performance of the contract by the Administrator, including rights resulting from the payment of the Deposit.
  14. According to Article 38(12) of the Act of May 30, 2014, on consumer rights, the Guest is not entitled to withdraw from the Contract concluded remotely under this paragraph (subject to the exceptions mentioned in paragraph 11 above).

§ 3. Hotel Day

  1. The Guest specifies the stay period at the Property. The Property is rented on a “hotel day” basis.
  2. The hotel day starts at 4:00 PM on the first day and ends at 11:00 AM the next day.
  3. It is possible to extend the hotel day subject to Property availability. Extending the hotel day until 7:00 PM will result in a charge of half the overnight rate applicable on the departure day.
  4. The Guest should request an extension of the stay by calling +48 791 166 743 by 9:00 AM on the day the room rental term expires.

§ 4. Registration of Stay

  1. Stay registration is done electronically through the reservation service, email, or phone contact.
  2. Unregistered persons may stay at the Property as guests from 7:00 AM to 10:00 PM.
  3. The Guest may not transfer the Property to other persons, even if the period for which the stay fee was paid has not expired.
  4. The Administrator may refuse to accept a Guest who, during a previous stay, grossly violated the Regulations, particularly by causing damage to the Administrator’s or Guests’ property, or harm to the Guests, Administrator’s employees, or other persons at the Property.
  5. The Administrator may block funds on the payment card provided by the Guest for the purpose of making a Reservation, in the amount due for the entire stay, and may also charge the Administrator’s fees from this card.
  6. The Guest’s resignation from the stay during the hotel day does not affect the stay fee, unless otherwise provided by mandatory provisions of law.
  7. The Guest agrees to receive an invoice without a signature.
  8. The Guest should not share access data to the Property along with additional verification data with unauthorized persons.

§ 5. Guest Responsibility

  1. On the Property premises, children under 13 years old should be under the constant supervision of their legal guardians. Legal guardians may be financially liable for any damages caused by the children under the terms of applicable law.
  2. The Guest is financially responsible for any damages or destruction of the Property’s furnishings and technical devices caused by the Guest or persons accompanying or visiting them.
  3. The Guest should immediately inform the Administrator of any damage observed.
  4. The Administrator may charge the Guest’s payment card after departure for damages caused by the Guest at the Property or for additional goods or services purchased during the stay, not reported or settled by the Guest before leaving the Property.
  5. In case of violation of the Regulations, the Administrator may refuse further service to the person violating them. Such a person is obliged to comply immediately with the Administrator’s demands, settle the dues for services rendered so far, pay for any damages, and leave the Property.
  6. Whenever leaving the Property, the Guest should, for safety reasons, turn off the TV, turn off the lights, close the taps, close the windows, and lock the entrance door.
  7. It is forbidden to use bath towels for cleaning shoes or other dirty items. Taking towels and other Property items at the end of the stay is strictly prohibited.

§ 6. Administrator's Responsibility

  1. The Administrator is liable for damages suffered by the Guest under the terms of applicable law, including the Civil Code. The Administrator’s liability for loss or damage to items brought by the Guest is determined by the provisions of the Civil Code.
  2. Personal belongings left by the departing Guest at the Property will be sent to the address indicated by the Guest at their cost. In the absence of such instructions, the Administrator will store the items at the owner’s cost for one month, after which the items will become the Administrator’s property.
  3. Due to their nature, food items will be stored for 24 hours.

§ 7. Complaint Procedure

  1. Guests have the right to file complaints in case of defects in the quality of services provided or in any other scope.
  2. The Administrator is obliged to provide services without defects and other faults.
  3. A complaint may be submitted by the Guest, for example:
  4. It is recommended that the Guest provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, particularly the type and date of the defect or other fault, and (2) contact details of the complainant, to facilitate and expedite the processing of the complaint by the Administrator. The requirements specified in the previous sentence are merely recommendations and do not affect the effectiveness of submitting a complaint.
  5. The Administrator will respond to the Guest’s complaint and inform them about the method of processing the complaint, in particular in writing or via email if the Guest provided an email address for this purpose. The Administrator will respond to the complaint immediately, no later than 30 days from the date of its receipt.

§ 8. Amicable (Out-of-Court) Ways of Resolving Complaints and Pursuing Claims and the Principles of Access to These Proceedings

  1. Detailed information on the possibility for the Guest, as a consumer, to use out-of-court ways of resolving complaints and pursuing claims, as well as the principles of access to these procedures, are available at the offices and websites of the county (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and at the following internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
  2. The Guest, being a consumer, has the following exemplary possibilities to use out-of-court ways of resolving complaints and pursuing claims:
    • The Guest is entitled to request the permanent consumer arbitration court, referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection, to resolve a dispute arising from the concluded Agreement; the rules of organization and operation of permanent consumer arbitration courts are specified in the regulation of the Minister of Justice of July 6, 2017, on the rules of organization and operation of permanent arbitration courts at the provincial trade inspection authorities;
    • The Guest is entitled to request the provincial inspector of Trade Inspection, in accordance with Article 36 of the Act of December 15, 2000, on Trade Inspection, to initiate mediation proceedings for the amicable resolution of the dispute between the Guest and the Administrator; information on the principles and mode of mediation procedures conducted by the provincial inspector of Trade Inspection is available at the offices and websites of the respective Provincial Inspectorates of Trade Inspection;
    • The Guest can obtain free assistance in resolving the dispute between the Guest and the Administrator, also using the free assistance of the county (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers); advice is provided by the Consumer Federation under the free consumer hotline 800 007 707 and by the Association of Polish Consumers at the email address: porady@dlakonsumentow.pl;
    • The Guest may use the European ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/, facilitating independent, impartial, transparent, effective, fast, and fair out-of-court resolution of disputes between consumers and entrepreneurs online, in accordance with the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of May 21, 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OJ L 165, p. 1).

§ 9. Additional Provisions

  1. The property has a recreational character. Therefore, quiet hours are in effect from 10:00 PM to 6:00 AM the following day. Guests should use the property’s services in a way that does not disturb quiet hours and respects the right to a peaceful rest of other Guests. Guests should immediately report any disturbances of quiet hours by other Guests to the Administrator to enable the property staff to respond. The Administrator may refuse further services to Guests who violate quiet hours despite intervention. Such persons are required to comply immediately with the Administrator’s demands, settle dues for services rendered so far, pay for any damages, and leave the property. If, due to inconveniences caused by a Guest’s violation of quiet hours, the Administrator reduces the stay price for other Guests as a result of complaints filed by them, the Administrator, acting under and within the limits of applicable law, may seek compensation or recourse from the Guest violating quiet hours.
  2. Stays for children under 2 years old are free of charge. In this case, children do not receive bedding or towels and do not have a separate sleeping place.
  3. According to the Act of November 9, 1995, on the protection of health against the effects of tobacco use and tobacco products, smoking is strictly prohibited on the property. If this prohibition is not respected, the Guest may be charged a fee of PLN 500.00 for deodorizing the property.
  4. Pets are prohibited on the property. If this prohibition is not respected, the Guest may be charged a fee of PLN 500.00 for removing the effects of the pet’s stay.
  5. For safety reasons, it is prohibited to possess, store, or use dangerous items, weapons, ammunition, flammable, explosive, or illuminating materials, including fireworks, on the property, with particular emphasis on the interiors.
  6. Guests are not allowed to use devices and items that may pose a risk of damaging the Administrator’s or other Guests’ property, especially devices that could cause a fire or flooding. Due to fire protection requirements, it is prohibited to cover or disable smoke detectors.
  7. Conducting peddling or gambling activities is prohibited on the property.
  8. Guests should not cause unpleasant odors to escape from the property, disturb, harm, or irritate other Guests in any way.
  9. Apart from slight rearrangement of furniture and equipment that does not affect their functionality and safety of use, Guests are not allowed to make any changes to the property or its equipment.
  10. It is permissible to use kettles and other devices that are included in the equipment of the property.
  11. The court competent to resolve disputes between the Guest and the Administrator is the common court specified by the provisions of generally applicable law.

The Regulations are effective from April 1, 2021.

Regulations of Camper Park Osada Blisko Natury

§ 1. Subject of the Regulations

  1. The regulations (hereinafter referred to as the “Regulations”) specify the subject of service provision, responsibility, and rules of stay on the premises of the rented Object (hereinafter referred to as the “Object”) and are an integral part of the agreement (hereinafter referred to as the “Agreement”), concluded by making a reservation and paying for the stay. By making a reservation, the guest of the Object (hereinafter referred to as the “Guest”) confirms that they have read and accept the provisions of the Regulations.
  2. The Object is an independent parking space / plot, which has its number usually located on a media pole and a lighting lamp.
  3. The Object is operated by the company (hereinafter referred to as the “Administrator”): eBigroup Daniel Stachowiak, Józefowo 22, 88-300 Mogilno, TIN 557-166-45-75, e-mail: recepcja@osadabliskonatury.pl, tel.: +48 791 166 743.
  4. The Regulations are available on the website www.osadabliskonatury.pl.
  5. The Regulations apply to all Guests.

§ 2. Conclusion of the Agreement through the reservation service
(Agreement concluded remotely)

  1. To make a remote reservation (hereinafter referred to as the “Reservation”), the Guest is entitled to conclude the Agreement through the reservation system (hereinafter referred to as the “System”), available at www.osadabliskonatury.pl/camper-park or other if applicable.
  2. The Guest makes a reservation in the System by performing the activities indicated by the System, including filling out the reservation form (hereinafter referred to as the “Form”). Providing the Guest’s personal data in the form is necessary to use it and make the Reservation.
  3. The Guest has the option to choose the offered services.
  4. The prices presented in the System are in Polish zlotys and include VAT.
  5. After making the Reservation, the Administrator will send a confirmation of the Reservation to the email address provided by the Guest.
  6. The payment of the deposit or the entire price by the Guest, depending on the chosen offer, within the specified deadline is a condition for concluding the Agreement.
  7. Payment of the deposit or the entire price is made through the online payment system available on the selected reservation portal, to which the Guest will be redirected during the Reservation in the System.
  8. The Agreement between the Guest and the Administrator is considered concluded at the moment the Guest pays the deposit or the entire price, depending on the chosen offer.
  9. The recording, securing, and making available to the Guest the content of the Agreement concluded remotely is done by: (i) making the Regulations available on the website www.osadabliskonatury.pl in a form that can be downloaded by the Guest and (ii) sending the Guest an email with the Reservation confirmation.
  10. Failure by the Guest to pay the deposit or the entire price, depending on the chosen offer, within the deadline specified in the Reservation confirmation is considered a cancellation of the Reservation, which results in the Agreement not being concluded between the Guest and the Administrator.
  11. Unless the offer or Reservation confirmation states otherwise (e.g., indicating that the offer is non-refundable or that changes or cancellations are not possible), the Guest is entitled to cancel the confirmed Reservation no less than 14 days before the start of the first camping day of the planned stay. In this case, the Administrator will refund the Guest the entire deposit paid to the bank account indicated by the Guest. The cancellation of the Reservation should be made in writing (to the Administrator’s delivery address) or by email to recepcja@osadabliskonatury.pl.
  12. If the Guest: (i) cancels the Reservation less than 14 days before the start of the first camping day of the planned stay or (ii) does not arrive at the Object on the scheduled arrival day, the deposit is non-refundable, subject to paragraph 13 below.
  13. The provisions limiting the possibility of canceling the Reservation or refunding the payments made for the Reservation, specified in the preceding paragraphs, do not limit or exclude the Guest’s rights to cancel the Reservation and refund the payments made, arising from mandatory legal regulations or the Guest’s rights in case of non-performance of the Agreement by the Administrator, including the rights arising from the payment of the deposit.
  14. According to Article 38(12) of the Consumer Rights Act of May 30, 2014, the Guest is not entitled to withdraw from the Agreement concluded remotely under this paragraph (subject to the exceptions mentioned in paragraph 11 above).

§ 3. Camping Day

  1. The Guest specifies the stay period at the Object. The Object is rented on “camping days.”
  2. The camping day starts at 1:00 PM on the first day and ends at 11:00 AM the next day.

§ 4. Registration of Stay

  1. The stay registration is done electronically through the reservation service, email, or phone contact.
  2. Unregistered persons may visit the Object from 7:00 AM to 10:00 PM.
  3. The Guest cannot transfer the Object to other persons, even if the period for which the stay fee was paid has not expired.
  4. The Administrator may refuse to accept a Guest who grossly violated the Regulations during a previous stay, particularly by causing damage to the Administrator’s or other Guests’ property, harm to other Guests, the Administrator’s staff, or other persons on the premises.
  5. The Administrator may block funds on the payment card provided by the Guest for the Reservation, up to the amount of the stay fee, and also charge the Administrator’s dues from this card.
  6. The Guest’s resignation from the stay during the camping day does not affect the amount of the stay fee unless mandatory legal provisions state otherwise.
  7. The Guest agrees to receive a VAT invoice without a signature.
  8. The Guest should not provide unauthorized persons with access data to the Object along with additional verification data.

§ 5. Guest Responsibility

  1. On the premises of the Object, children under 13 should be under the constant supervision of legal guardians. Legal guardians may be materially responsible for any damages caused by children as specified in mandatory legal provisions.
  2. The Guest is materially responsible for any damage or destruction of equipment and technical devices of the Object caused by them or accompanying or visiting persons.
  3. The Guest should inform the Administrator of any damage immediately upon its discovery.
  4. The Administrator may charge the Guest’s payment card after their departure for any damage caused by them in the Object or for goods or services additionally purchased during the stay and not reported or settled before leaving the Object.
  5. In case of violating the Regulations, the Administrator may refuse to continue providing services to the violating person. Such a person is obliged to comply immediately with the Administrator’s demands, settle dues for previous services, pay for any damages, and leave the Object.

§ 6. Administrator's Responsibility

  1. The Administrator is responsible for the Guest’s damages according to mandatory legal provisions, including the Civil Code. The rules of the Administrator’s responsibility for the loss or damage of items brought by the Guest are determined by the Civil Code.

§ 7. Complaint Procedure

  1. Guests have the right to file complaints if they notice deficiencies in the quality of provided services or in other areas.
  2. The Administrator is obliged to provide services without any deficiencies and other faults.
  3. A complaint can be submitted by the Guest, for example:
  4. It is recommended that the Guest provides in the complaint description: (1) information and circumstances regarding the subject of the complaint, particularly the type and date of the deficiency or other fault, and (2) the complainant’s contact details – this will facilitate and expedite the Administrator’s response to the complaint. The previous sentence’s requirements are merely recommendations and do not affect the effectiveness of the complaint submission.
  5. The Administrator will respond to the received complaint and inform the Guest about the complaint resolution, particularly in writing or via email if the Guest provided an email address for this purpose. The Administrator will respond to the Guest’s complaint within 30 days from the date of its receipt, unless separate provisions state otherwise.

§ 8. Amicable (Out-of-Court) Methods of Complaint Resolution and Claim Pursuit, and Rules of Access to These Proceedings

  1. Detailed information regarding the possibility for a Guest, who is a consumer, to use out-of-court methods of complaint resolution and claim pursuit, and the rules for accessing these procedures are available at the offices and websites of county (municipal) consumer advocates, social organizations whose statutory tasks include consumer protection, Voivodeship Inspectorates of Trade Inspection, and at the following websites of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php; http://www.uokik.gov.pl/wazne_adresy.php.
  2. A Guest who is a consumer has the following example possibilities for using out-of-court methods of complaint resolution and claim pursuit:
    • The Guest is entitled to submit a request to the permanent amicable consumer court, as referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection, to resolve a dispute arising from the concluded Agreement; the regulation of the organization and operation of permanent amicable consumer courts is specified in the Regulation of the Minister of Justice of 6 July 2017 on the specification of the regulations for the organization and operation of permanent amicable courts at the voivodeship inspectors of trade inspection;
    • The Guest is entitled to submit a request to the voivodeship inspector of Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection, to initiate mediation proceedings for the amicable settlement of a dispute between the Guest and the Administrator; information on the principles and procedure of mediation conducted by the voivodeship inspector of Trade Inspection is available at the offices and websites of the individual Voivodeship Inspectorates of Trade Inspection;
    • The Guest can obtain free assistance in resolving a dispute between the Guest and the Administrator, also using the free assistance of the county (municipal) consumer advocate or a social organization whose statutory tasks include consumer protection (e.g., the Consumers’ Federation, the Association of Polish Consumers); advice is provided by the Consumers’ Federation through the free consumer helpline 800 007 707 and by the Association of Polish Consumers via the email address: porady@dlakonsumentow.pl;
    • The Guest can use the European ODR (Online Dispute Resolution) platform, available at: http://ec.europa.eu/consumers/odr/, which facilitates independent, impartial, transparent, effective, fast, and fair out-of-court online dispute resolution between consumers and entrepreneurs, in accordance with the provisions of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (OJ L No 165, p. 1).

§ 9. Additional Provisions

  1. The property is recreational in nature. Therefore, a quiet time is enforced at the property from 10:00 PM to 6:00 AM the next day. Guests should use the property’s services in a manner that does not disturb the quiet time and respects the right to peaceful rest of other guests. Guests should promptly report any disturbances of the quiet time by other guests to the Administrator to enable the property staff to respond. The Administrator may refuse to continue providing services to guests who violate the quiet time despite intervention. Such individuals are required to immediately comply with the Administrator’s demands, settle the payment for services rendered to date, pay for any damages, and leave the property. If, due to the inconveniences caused by the guest’s violation of the quiet time, the Administrator reduces the price of the stay for other guests as a result of their complaints, the Administrator may seek compensation or recourse from the guest violating the quiet time based on and within the limits of applicable law.
  2. The stay of children up to 4 years old is free of charge.
  3. For safety reasons, it is prohibited to possess, store, or use dangerous goods, weapons, ammunition, flammable, explosive, or illuminating materials, including fireworks, within the property.
  4. Guests are not allowed to use devices and items that may pose a risk related to damage to the Administrator’s and other guests’ property, especially devices that may cause fire or flooding.
  5. It is forbidden to conduct solicitation and itinerant sales, as well as gambling activities, within the property.
  6. The guest should not cause unpleasant odors to emanate from the property, disturb others in any way, harm, or irritate other guests.
  7. Apart from slight repositioning of furniture and equipment that does not affect their functionality and safety of use, guests are not allowed to make any changes to the property or its equipment.
  8. It is permissible to use kettles and other devices that are provided in the property.
  9. The court competent to resolve disputes between the Guest and the Administrator is the common court, specified in the provisions of generally applicable law.

The regulations are effective from June 30, 2024.